5 Customer-Proven Strategies As an ordinary person just like you, I am absolutely a victim of online shopping and sometimes even of impulse buying. Because I spend so much time browsing and purchasing from online stores, I have decided to share my perspective not as a marketer, but as a real customer. Therefore, these are the improvements that truly boost your e-commerce performance, online sales, and customer experience. Efficient Customer Service to Boost E-Commerce Sales Nothing frustrates shoppers more than having an issue, especially when money is involved, and receiving slow or unhelpful support. For example, fast and friendly customer service can turn a frustrated buyer into a loyal customer.…
-
-
Digital marketing and advertising activities: can digital replace traditional marketing?
Digital marketing and advertising activities Can digital marketing replace traditional marketing? In 2020 companies have allocated more than 40% to digital communication, while almost 60% is still allocated to traditional marketing. This situation has inevitably led to economic losses and especially for magazines, outdoor and transit. On the other side the digital sector is the one to lose less, so that it is expected that in 2021 the digital will replace the traditional.Nowadays the fastest growing marketing activities include SEM, SEO, Social Media and Email Marketing.Finally the Online Search market has thus reached a turnover of about 1 million € and it is expected to increase of 21.6% by 2021. Mobile has also surpassed desktop,…
-
Social commerce and social media: How our life is changing?
Social commerce Today users habits are considerably changing and with them also the use of the social media. They are used as search engine, where users can find all the useful information about products and brands. Therefore, social commerce involves customers and companies more and more everyday. The online market is expanding not only with retail products, such as clothing and accessories, but also with electronics and household products. There are even brands that come from social commerce, like Velasca Milano, a company that sells handmade men’s shoes, which begins its business on Instragram and nowadays is known all over the world. Social media During the 2020 with the arrival…
-
Sustainability and e-commerce world for environmental future
E-commerce, sustainability and environment In recent years, more and more consumers have entered the green world. These are mainly young people whose ecological awareness is based on an interconnection between human beings and the environment. Sustainability and the e-commerce world are not just topics for debates on the environmental future. Companies, and at the same time e-commerce, are responding positively to the new market demand, implementing policies to sell more sustainable products and use recyclable materials. But are Companies really ready? From the latest Casaleggio Associati’s report 2021, it appears that researches related to the term “sustainability” has increased by 70%. Almost half of Italians who shop online say they…
-
Digital world: how companies changed during the Pandemic
How has the digital market evolved in Italy, following the pandemic? The company’s digitalization, in 2020, has allowed the growth of many Italian companies, which have adopted different e-commerce solutions to face the digital world. How companies entered in digital world during the Global Pandemic: Many companies, during the Pandemic, have faced the digital world through the use of social networks such as Instagram or Facebook. In addition, they used platforms already on the market or platforms born for the occasion. Business solutions in the digital world: Among the different solutions adopted by companies to face the digital world, stands out the “E-shop” initiative of the FCA Group, which has launched…
